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Tekworx was founded in 2001 and since then we have worked with clients big and small across a range of sectors, utilising our diverse team to offer a complete solution that’s right for you.
We believe that analysis of your company and your customers is key in responding effectively to your Communications and IT needs. We work with you to fully understand your business to ensure we deliver a cost-effective, innate solution for your needs, able to grow with your business.
What Differentiates TEKWORX from one of the Big Phone Companies?
Tekworx has a concentrated team of highly skilled and experienced professionals who can design an end to end solution for your specific needs and budgetary requirements. We implement our solutions using our in house team, delivering Voice and Data services not as a commodity, but rather a personalised & supported service.
Will I have a dedicated Account Manager whom I can contact?
You will have a full time Australian based account manager that you can call at any time. Backed by our Support team they are there to provide the best possible assistance with any product or support queries.
Will I wait in a queue or be transferred overseas should I call you?
At Tekworx we value your time. Our Support team is based in Geelong and Melbourne and answer support calls directly rather than delaying you in automated queues. It would be unusual for your call not to be answered within a few rings by staff who know you. You will not be transferred overseas to someone who has never visited nor has knowledge of your site or set up.
How does Tekworx provide such competitive prices?
Tekworx Australia Pty. Ltd. has been in business has been operating for 15 years. We have our own billing platform that integrates to multiple carriers. We are proactive in negotiating the most competitive wholesale rates, so that we can pass the benefits of this onto our customers.
What payment options do you have?
We offer a number of payments options, including payment by post, over the phone and soon online. We accept cheque, direct deposit, direct debit, and credit card payments via Visa, MasterCard and American Express (there is a small surcharge of 3% for amex).
How do I make a complaint?
We are committed to providing outstanding customer service, and as part of that we recognise that sometimes you may wish to make a complaint. Click here for details on our complaints process.
We have a number of different teams within our company that specialise in different areas of IT and Telephony so you can be sure that you won’t receive a one size fits all service.
Our teams are up to date with the latest technologies, and our staff are all fully qualified in their respective industries able to deliver a solution tailored to your needs.