Spend Management

Managing your call spend

There are a number of different tools and strategies we can help with to enable you to manage your  telecommunications spend.

Voice Products

 

Call barring

A Tekworx  customer may restrict use of a voice service using call barring.

Tekworx can instigate call barring functions at your request, or you can manage barring by using your own PABX or IP PBX system.

If you have an Tekworx PABX or IP PBX system you can contact us to manage this for you.

This might be a permanent bar on all services (excluding local calls), or it may be a temporary bar on certain call types (eg. international, national or calls to 1900 numbers).

Usage monitoring

Tekworx  utilises the suppliers CDR’s for all unbilled usage, there may be a delay of up to 48 hours for this to appear on the customer’s account.

The unbilled charges for all international calls may take up to 30 days to appear on the customer’s account.

Tools for customer’s without internet access:
Tekworx  customers can contact us on 1300 730 341 to obtain information on pricing & usage.

Spend Alerts

If your tekworx service includes a data allowance or dollar amount of usage, then tekworx will notify you when

50% of the expenditure & or the data allowance which forms part of the included value in your plan

85% of the expenditure & or the data allowance which forms part of the included value in your plan

100% of the expenditure & or the data allowance which forms part of the included value in your plan, then charges will apply once 100% of the included value or data has been used.

You should be aware that the information in the notifications may be up to 48 hours old That the notification does not included calls or SMS to overseas or usage outside Australia

Estimate Your Data Usage

The table below may be of assistance to gain a better understanding of how much data you are using. This may help you choose the right service and avoid unexpectedly high bills. Please note that actual usage will depend on the device used, the technology used (3G, 4G) and other factors. The information below is based on averages and provides estimates only.

Email text only 30 – 50 KB
Email with attachment, i.e. document or photo 350 KB – 4 MB
Website viewing 1 MB
Streaming video/minute 7 MB (3G), 30 MB (4G)
Streaming music/minute 1 MB
Downloading a song 6 MB
Downloading an app 30 – 100 MB
Uploading a photo 4 MB
Making a video call with an app/minute 8 MB (3G), 24 MB (4G)
Installing an Update/Size from 20mb to excess of 1gb The website will advise you.
Downloading a Dvd/video A video/dvd (XVID format) is approv 4.3gb in size.

Depending on your internet connection and the peering that your ISP has with other ISP’s then it may take a long time or a short time to download an item such as a movie.The Shortest time would be about 65  seconds at 11Mbit/s which is about 100mbit/s connection.