Managing your call spend
There are a number of different tools and strategies we can help with to enable you to manage your telecommunications spend.
A Tekworx customer may restrict use of a voice service using call barring.
Tekworx can instigate call barring functions at your request, or you can manage barring by using your own PABX or IP PBX system.
If you have an Tekworx PABX or IP PBX system you can contact us to manage this for you.
This might be a permanent bar on all services (excluding local calls), or it may be a temporary bar on certain call types (eg. international, national or calls to 1900 numbers).
Tekworx utilises the suppliers CDR’s for all unbilled usage, there may be a delay of up to 48 hours for this to appear on the customer’s account.
The unbilled charges for all international calls may take up to 30 days to appear on the customer’s account.
Tools for customer’s without internet access:
Tekworx customers can contact us on 1300 730 341 to obtain information on pricing & usage.
If your tekworx service includes a data allowance or dollar amount of usage, then tekworx will notify you when
50% of the expenditure & or the data allowance which forms part of the included value in your plan
85% of the expenditure & or the data allowance which forms part of the included value in your plan
100% of the expenditure & or the data allowance which forms part of the included value in your plan, then charges will apply once 100% of the included value or data has been used.
You should be aware that the information in the notifications may be up to 48 hours old That the notification does not included calls or SMS to overseas or usage outside Australia
Estimate Your Data Usage
The table below may be of assistance to gain a better understanding of how much data you are using. This may help you choose the right service and avoid unexpectedly high bills. Please note that actual usage will depend on the device used, the technology used (3G, 4G) and other factors. The information below is based on averages and provides estimates only.
|Email text only||30 – 50 KB|
|Email with attachment, i.e. document or photo||350 KB – 4 MB|
|Website viewing||1 MB|
|Streaming video/minute||7 MB (3G), 30 MB (4G)|
|Streaming music/minute||1 MB|
|Downloading a song||6 MB|
|Downloading an app||30 – 100 MB|
|Uploading a photo||4 MB|
|Making a video call with an app/minute||8 MB (3G), 24 MB (4G)|
|Installing an Update/Size||from 20mb to excess of 1gb The website will advise you.|
|Downloading a Dvd/video||A video/dvd (XVID format) is approv 4.3gb in size.|
Depending on your internet connection and the peering that your ISP has with other ISP’s then it may take a long time or a short time to download an item such as a movie.The Shortest time would be about 65 seconds at 11Mbit/s which is about 100mbit/s connection.
To use your Tekworx Post-Paid Mobile Phone overseas you must ensure that international (global) roaming is activated on your mobile phone.
International roaming is the ability for a mobile phone network customer to make voice calls, send and receive data or access other services when travelling outside the geographical coverage area of the home network, using a visited network.
Usage abroad depends upon the number of roaming agreements held by the network and the specification of the phone.
You can activate and deactivate international roaming by contacting our Customer Service Desk on:
1300 730 341 or by using our contact form.
While using your phone overseas international roaming charges can be expensive, as data and calls are charged differently to how they are at home. You may be charged for both making and receiving calls, sending messages, sending and receiving data or accessing other services while you are overseas.
International roaming charges are not standard call charges and as such they are not included in any bundled or shared plans that you may have in place.For further information on our current charges please contact our Customer Service Desk or your Account Manager.
Security Fraud Prevention
There are a number of measures that you can take to protect yourself from unauthorise use of your telecommunication services. Click here to review these measures.